GENERAL TERMS AND CONDITIONS (GTC) - the Academy section at www.preegal.cz

Part One – general provisions

I. Definitions

II. General provisions

III. Conclusion of the contract

IV. Subject of performance

V. Price of the subject of performance and payment terms

VI. Rights and obligations of the supplier

VII. Rights and obligations of the customer

VIII. Delivery of the digital product and place of performance

IX. User account

X. Rights arising from liability for defects

Part Two – special provisions for consumers

XI. Information obligation towards the consumer

XII. Withdrawal from the contract by the consumer

XIII. Defective performance

Rights arising from defective performance – digital products

Rights arising from defective performance – off-line educational services

XIV. Handling of complaints

Part Three - final provisions

XV. Final provisions

Annex No. 1 to the GTC - Form for withdrawal from the contract

Annex No. 2 to the GTC - Complaint form

Part One – general provisions

I. Definitions

GTC – these general terms and conditions.

Supplier - Preegal advokátní kancelář s.r.o., Company ID: 218 73 160, registered office: Bohunická 133/50, Horní Heršpice, 619 00 Brno, registered in the Commercial Register under file No. C 140535 kept by the Regional Court in Brno, email: info@preegal.cz, tel: +420 732 464 814, managing directors acting independently Mgr. Pavla Nečasová, Mgr. Ing. Hana Krajčíková (registered office in the Czech Republic).

The supplier's website (the supplier's web interface) – www.preegal.cz.

Customer – a natural or legal person who, in person, by telephone, in writing, or by means of distance communication, expresses the intention to conclude a contract whose subject is the subject of performance defined in Art. IV of the GTC.

Contracting parties – the supplier and the customer together.

Consumer – a customer – a natural person who, when concluding and performing the contract or communicating with the supplier, is not acting in the course of their business or other entrepreneurial activity.

Entrepreneur – a customer who is not a consumer.

VAT – value added tax under the applicable legislation of the Czech Republic.

Invoice – a tax document.

Licence – authorisation to exercise the right to use a copyrighted work to the agreed extent.

A digital product means a digital content service – for example a members' section, file sharing, a webinar, an online seminar, and digital content - for example an e-book, contract templates provided electronically.

E-learning – digital education through an online members' section, consisting in particular of access to instructional videos, text materials and, where applicable, tests.

Event – a social occasion or experience whose aim is to raise awareness of a brand, product or services offered, to acquire new customers, business partners or employees, or to strengthen these relationships.

Workshop – an educational activity in which the supplier prepares a programme so that customers gain their own practical experience of the given topic.

II. General provisions

The GTC apply to all contracts for the sale of digital products or educational events and workshops that can be concluded via the supplier's website in the Academy section at www.preegal.cz/akademie.
When concluding contracts under these GTC, it is assumed that the customer is familiar with these GTC and the other documents described below.
The provisions of the GTC form an integral part of the contracts concluded with the supplier. Deviating arrangements in the contract take precedence over the wording of the GTC.
The contractual relationships between the customer and the supplier are governed by the law of the Czech Republic (the governing law), in particular Act No. 89/2012 Coll., the Civil Code, as in force (the "Civil Code"). Where the customer is a consumer, the consumer protection provisions also apply.
In the event that a dispute arising between the contracting parties cannot be settled by agreement, the contracting parties hereby agree to establish the jurisdiction to decide such a dispute in favour of the courts of the Czech Republic (unless this already follows or will follow from the applicable legislation) and local jurisdiction in favour of the supplier's general court according to its registered office as at the day on which the action to commence court proceedings is filed.
Information about the processing of personal data upon conclusion of the contract can be found in the Personal Data Processing document.

III. Conclusion of the contract

Method of concluding the contract. A contract between the contracting parties may be concluded by means of distance communication (e.g. via the supplier's web interface in the Academy section, by email or via the contact form at www.preegal.cz).
The moment the contract is concluded via the web interface in the Academy section. In the Academy section, the contract is concluded at the moment the supplier confirms receipt of the order to the customer. At that moment the customer becomes obliged to pay the agreed price.
Contact form, email, data box message or other means of distance communication. A customer's enquiry via the contact form on the supplier's website, by email or data box message, or by another means of distance communication, constitutes only an invitation by the customer to submit an offer to conclude a contract. If the customer invites the supplier to make an offer, the contract is concluded at the moment the customer confirms unconditional acceptance of the draft contract submitted or sent.
Consent to the use of means of distance communication. Unless the contract provides otherwise, the customer consents to the use of means of distance communication when concluding the contract.
Consequences of not accepting the GTC. By not accepting the supplier's valid GTC, or by accepting them with a reservation, the customer does not conclude a contract, unless an arrangement replacing the GTC is reached.
Inability to deliver goods or provide a service – If in some cases it is not possible for the supplier to provide the subject of performance (e.g. the absence of a lecturer or technical reasons), the supplier will make the customer an offer to amend the contract or may withdraw from the contract. If the customer does not respond to this contract amendment without undue delay (but no later than within 5 days), the contract is deemed concluded in the proposed wording.
Obvious error – If the supplier's web interface contains an obviously erroneous price or obviously erroneous material information, the supplier is not obliged to provide the subject of performance. Should such a situation arise, the supplier is entitled to withdraw from the contract and offer the customer to conclude a new contract. It will be up to the customer whether to accept the offer. An obvious error is in particular a situation where the price does not correspond to the usual price or a digit is missing/extra.

IV. Subject of performance

Subject of performance. The subject of performance is the sale of digital products or services offered by the supplier in the Academy section (www.preegal.cz/akademie), in particular the sale of workshops, participation in an event, and online education (training, contract templates, e-books). The subject of performance does not constitute the provision of a legal service.
Specification of the subject of performance. The specification of the subject of performance must be clear and definite in the contract.
Gift. If the customer receives a gift together with the goods or service, the gift contract between the supplier and the customer is concluded subject to a condition subsequent that, if the customer or the supplier withdraws from the contract for reasons attributable to the customer, the gift contract ceases to be effective (condition subsequent) and the customer is obliged to return the gift to the supplier or compensate for the usual price of such a gift.
Licence to the digital product. If the digital product constitutes a copyrighted work, the supplier grants the customer a licence to the extent specified by the contract, or to the extent set out below.
Scope of the licence. Unless otherwise agreed in the contract, the customer is granted a non-exclusive licence to the extent strictly necessary to use the digital product, without the right to grant sub-licences, without the right to assign economic copyright rights to third parties, and without the right to modify the digital product or to allow its use by persons outside the circle defined by the contract. The licence fee is included in the price of the copyrighted work or digital product. The supplier does not grant the customer any further intellectual property rights to the digital product.
Reservations regarding use of the work. The copyrighted work must not be used in a manner that diminishes the value of the work. The contracting parties make it undisputed that, among the ways that diminish the value of the work and constitute a material breach of the contract, belong, for example, offensive or inappropriate publications and association with political advertising.
Format. Videos are made available in .mp4 format, or MOV, in Full HD resolution. E-books in .pdf format, contract templates in .docx format and images in .jpg format in the usual quality.

V. Price of the subject of performance and payment terms

Determination of the price. The price of the item is stated on the supplier's website, in the contract and on the invoice. The price of the subject of performance is set in Czech crowns. The supplier is a VAT payer. No additional fees or transport costs will be added to the price. It is the final price.
Validity of the price. The price of the subject of performance remains valid from the moment the contract is concluded until the moment the contract is fulfilled, unless the contract has been amended.
Due date. Unless otherwise agreed, the price is payable in full before the digital product is made available or before the service is provided.
Method of payment. Unless otherwise agreed, the customer pays the price of the subject of performance by non-cash transfer to the supplier's account in full 1/ via a payment gateway or 2/ by bank transfer on the basis of an invoice sent to the customer at the email address stated in the order. Invoices are due within 14 days. If the price is not paid by the due date, the supplier may withdraw from the contract.
Day of payment. The day of payment of the price means the day the amount is credited to the supplier's bank account.
Advance payment. If, for certain types of contract, the supplier requires payment towards the agreed price before the service is provided, it is regarded as an advance payment. The contracting parties have agreed that, at the moment the agreed price falls due, the advance payment will be set off in full against the agreed price. The supplier is not obliged to begin carrying out the work or providing the service until the advance payment has been paid by the customer.
Special arrangements. The customer and the supplier may also agree a method of paying the price of the subject of performance other than the one stated above.

VI. Rights and obligations of the supplier

Quality of performance. Unless otherwise agreed, the supplier will provide the subject of performance in a quality corresponding to the supplier's offer valid on the day the contract is concluded (the pre-contractual parameter) and, if no such pre-contractual parameter is known, in the quality usual for the agreed purpose in the Czech Republic.
Characteristics of the performance. The supplier undertakes to produce and deliver to the customer the subject of performance undamaged in content, free of defects, in the agreed quantity and within a reasonable period, otherwise under the conditions set out in the contract.
Withdrawal for lack of interest. The supplier reserves the right to withdraw from the contract during performance, namely where the customer's lack of interest lasts more than 30 days or where the supplier learns that the customer has materially breached the contract. The customer's lack of interest means unavailability, cancellation or termination of communication. Where, after the contract is concluded, a date for holding the workshop needs to be arranged, the customer must propose dates so that the workshop takes place no later than within 1 year of the day the contract is concluded. Otherwise the supplier is entitled to withdraw from the contract.
Force majeure. If circumstances of the nature of force majeure arise that prevent the supplier from fulfilling its contractual obligations, the supplier has the right to extend the delivery date of the subject of performance by a reasonable period or to withdraw from the contract. The supplier is obliged to inform the customer of this fact. In no case does the supplier bear liability for damage incurred. The parties regard as such circumstances in particular natural disasters, natural catastrophes, revolutions, a state of emergency, a state of war, war and armed conflict, pandemics, embargoes, high unpredictable increases in prices and inflation, terrorism, an unexpected power outage, unexpected weather conditions and the illness of the supplier's lecturer.
Other reservations regarding withdrawal. In addition to the other cases set out in the relevant legislation, the supplier is entitled to withdraw from the contract:

if the customer materially breaches the contract,
if the customer fails to pay the price of the subject of performance or part of the price of the subject of performance (the advance payment) no later than within the agreed period or within the periods set out in Art. V of the GTC,
on the grounds under Art. III.6, III.7, VIII.5 of the GTC.

Subcontractors. The supplier is entitled to entrust the performance of the work or parts thereof to another person, but is liable for the persons selected and the quality of the work they carry out.

VII. Rights and obligations of the customer

Provision of information. The customer is obliged to provide the supplier with all information necessary for the smooth performance of the order, in particular to inform the supplier of the unavailability, change or cancellation of the email address used for communication between the supplier and the customer.
Personal data of third parties. If the customer provides the supplier with the personal data of third parties, the customer is obliged to duly inform these persons about the handling of their personal data and to fulfil the obligations of a controller under the Personal Data Protection Act and the GDPR.
Informing event/workshop participants. If, under the concluded contract or on the basis of the customer's consent, the supplier is entitled to use photographs (video) from the event for its presentation purposes, the customer informs the event participants that the photographs taken may be used in this way (e.g. published on the supplier's website and social networks), and visitors who take the opportunity to be photographed or filmed thereby essentially give their implied consent also to the dissemination of their likeness within the meaning of Section 85 of the Civil Code.
Certification. At the supplier's request, the customer is obliged to certify that the information obligation has been fulfilled and the legal bases under Art. VII.2 and VII.3 of the GTC have been ensured.
Right to withdraw. The customer may withdraw from the contract where the digital product has not been made available or where it is clear that the service will not be provided, and where the supplier fails to remedy this even within a reasonable period granted by the customer.
Withdrawal in the case of a digital product. If the customer withdraws for any reason from the contract for the purchase of a digital product, the customer will refrain from using the digital product, and the supplier may prevent the customer from further using the digital product, in particular by making the digital product or the user account inaccessible.

VIII. Delivery of the digital product and place of performance

Place of performance and method of delivery. The place of performance is either stated on the website, or the parameters for its subsequent determination are stated there (e.g. a workshop may be held at the customer's premises in Brno or Prague). The digital product will be made available in the following ways:

- in the Academy members' section (e-learning, webinar recording, online videos), with the access credentials for the user account being sent to the customer's email address, or
- a link to download the text content will be sent to the customer's email address.

Time of delivery and period of access. If a day on which it is made available is stated on the website (e.g. the day the webinar takes place), it will be made available at that time (the "day of the event"). The digital product is always delivered only after the price has been paid in full. If the digital product is not made available on a specific day of the event, it will be:

- in the case of payment via a payment gateway, made available without delay after the payment is credited,
- in the case of payment by bank transfer, made available within 3 working days of the price being credited,

however, for a consumer who does not request that performance begin before the expiry of the withdrawal period, the digital product will be made available only after that period has expired.

The digital product will be accessible to the customer for the period stated in the product description on the website (the "agreed access period"). If the performance is not tied to an agreed access period and the customer has been allowed to download the digital product (e.g. text products), it is a one-off performance and the customer acquires the right to use the product permanently.

Updates. A one-off performance excludes the provision of updates by the supplier. Likewise, the nature of most of the digital products offered excludes any obligation to provide updates (recordings, online webinars). The digital product corresponds to the legislation in force on the day the contract is concluded.

Unless otherwise agreed, the supplier is, however, entitled but not obliged to change the digital product provided (e.g. online training) during the agreed access period, even where this is not a change necessary to keep the digital content free of defects, in particular in order to increase its usefulness to the customer, compatibility with the current state of knowledge and trends, technical progress and legislative changes. The supplier will inform the customer of such a change sufficiently in advance, for example in the Academy section or to the email address.

Required technical equipment. For the digital product to function fully, the customer needs to have available hardware and software that enables the playback of video and audio files (.mp4), the opening of text documents (.docx, .pdf) and images (.jpg). The internet connection should be stable, with a sufficient connection speed. The customer's email inbox must be able to receive messages, including automated ones. Ensuring sufficient hardware and software is the customer's responsibility.
Right to refuse cooperation. The supplier is entitled to refuse any cooperation or the conclusion of any contract that could represent a conflict of interest, or otherwise place the supplier or its clients at a competitive disadvantage.
Acquisition of the licence or ownership. The customer acquires ownership of the work or the licence only after the agreed price has been paid in full.
Replacement date. If the work cannot be carried out due to the illness of the supplier's lecturer, bad weather conditions or force majeure, the parties undertake to agree on a replacement date for carrying out the work. In such a case, the parties are not entitled to compensation for damage or any other reimbursement of costs incurred in respect of the cancelled date for carrying out the work.

IX. User account

Registration. The customer may register on the supplier's online platform and gain access to a user interface (a user account) from which they can place orders. For the purchase of certain digital products, registration is required in order to make the digital product available.
Accuracy of data. When registering, the customer is obliged to provide all data correctly and truthfully, and is also responsible for the data provided by the specific natural person who carries out the registration on the customer's behalf. The customer is obliged to update any changes to the data without delay. The supplier is entitled to treat the data stated in the user account and in the order as correct and truthful, including the declaration that the specific natural person placing the order or setting up the user account is authorised to act on behalf of the customer in question – a legal person.
Security. Access to the user account is secured by a username and password. The customer is obliged to maintain confidentiality regarding these access credentials and not to allow third parties to access the user account. The same applies to the customer's employees, as users of the digital products.
Cancellation of the user account. The supplier is entitled to cancel the user account at any time without compensation, namely after the termination of the contract for the purchase of the digital product, or if the customer does not actively use the account for more than 2 years.
Availability of the user account. The customer acknowledges that the user account may not be available continuously, in particular due to maintenance of the hardware and software.

X. Rights arising from liability for defects

Rights arising from defective performance. If the subject of the contract is performed defectively, the customer has rights arising from defective performance. Performance is defective in particular where the subject of performance does not have the stipulated or agreed characteristics and there is thus a discrepancy between the service or goods provided and the contract (e.g. the customer is not provided with the service to the agreed extent).
Procedure for asserting defects. Where the contract with the supplier is concluded by an entrepreneur, the procedure follows the relevant provisions of the Civil Code as in force. The entrepreneur undertakes to notify the defect without undue delay after they could have discovered it, but no later than within 3 days of the day it was made available. The complaint-handling procedure set out in Art. XIV of the GTC (Handling of complaints) applies mutatis mutandis. The customer asserts rights arising from liability for defects by email communication to: info@preegal.cz, by data box message or in writing to the address of the supplier's registered office.

Consumer rights. Further rights and obligations of the customer - consumer arising from defective performance are set out in Part Two – Special conditions for consumers.

Cooperation during a complaint. In the course of the complaint procedure, the customer is obliged to provide the necessary information and cooperation so that the merits of the alleged defects can be correctly assessed and the complaint duly handled.
What is not a defect. A defect does not include an incorrect procedure when storing the digital product, the use of unsuitable software or hardware, incorrect use as a result of failure to carry out necessary updates (in particular when correcting errors in the product), or a short-term system outage for the purpose of improving the service provided.

Part Two – special provisions for consumers

XI. Information obligation towards the consumer

Basic consumer rights. The consumer has in particular the following rights:

the right to be provided with information before the contract is concluded - the information is contained on the supplier's website and in these GTC,
the right to withdraw from a contract concluded by means of distance communication, such as email, under the conditions set out in these GTC (Art. XI of the GTC) and the applicable legislation,
the right arising from defective performance (Art. XIII of the GTC),
the right to out-of-court resolution of a consumer dispute arising from the contract before the Czech Trade Inspection Authority – www.coi.cz. To resolve disputes arising from purchase contracts concluded online, the platform located at the internet address http://ec.europa.eu/consumers/odr can also be used,
the right to address a complaint to a supervisory or state oversight body. Oversight of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises, to a defined extent, among other things oversight of compliance with the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended,
the right to address a complaint to the supplier. The contact address and the address for handling complaints is the email: info@preegal.cz. The supplier sends information about how the complaint has been handled to the consumer's electronic address.

A higher level of protection. If the legal order in the consumer's place of residence provides a higher level of consumer protection than Czech law, the consumer will be provided with this higher level of protection.
Costs in connection with concluding the contract. The costs incurred by the customer when using means of distance communication in connection with concluding the contract (the costs of an internet connection and the costs of telephone calls) are borne by the customer themselves, and these costs do not differ from the basic rate.
Codes of conduct. The supplier is not, in relation to customers, bound by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code. The supplier does not use automated decision-making about the price.
Contracts for an indefinite period. Contracts for an indefinite period and contracts whose subject is recurring performance may be concluded individually with the customer. In such a case the supplier informs the customer in advance, but no later than in the offer to conclude the contract, of the total price and also informs the customer of the amount per billing period (calendar month), the duration of the obligation and the conditions for terminating the obligation.
Information about prices. The prices of services and goods on the website are stated both excluding VAT and including VAT. The final price is the price stated including VAT. The supplier is a VAT payer. The supplier informs the customer - consumer about all fees, including the price of transporting the goods, the methods of payment, and the methods and time of delivery of the goods/services, no later than in the offer to conclude the contract.
Obligation to make an advance payment. The supplier, as a rule, requires the obligation to pay the price before the service or digital product is provided; the conditions are set out in Art. V of the GTC.

XII. Withdrawal from the contract by the consumer

Withdrawal period. In the case of a contract concluded by means of distance communication or concluded away from the supplier's business premises, the customer – consumer is entitled to withdraw from the contract within 14 days of the day the contract is concluded (services) and, in the case of a purchase contract, of the day the goods are received.
Exceptions to the right to withdraw from the contract. The customer – consumer does not have the right to withdraw from the contract under the previous paragraph:

for the provision of services, if they have been provided in full; in the case of performance for consideration, only if it began with the prior express consent of the consumer before the expiry of the withdrawal period; the entrepreneur hereby simultaneously informs the consumer that, by providing the performance, the right to withdraw from the contract is extinguished and, where performance begins during the withdrawal period, the consumer must reimburse the entrepreneur for the costs of the performance already carried out (Section 1837(a) of the Civil Code),
in the case of contracts for the use of leisure time, if performance under the contract is to take place on a specific date or in a specific period, e.g. workshops (Section 1837(j) of the Civil Code),
in the case of contracts for the supply of digital content (e.g. an e-book, online training, contract templates, webinar recordings, e-learning), if it was not supplied on a tangible medium, after performance has begun, in the case of performance for consideration, if it began with the prior express consent of the consumer before the expiry of the withdrawal period; the entrepreneur hereby simultaneously informs the consumer that, by providing the performance, the right to withdraw from the contract is extinguished.

Method of withdrawal. Withdrawal from the contract may be made by any unequivocal statement addressed to the supplier; the form that forms an annex to the GTC or the withdraw-from-contract button in the user account may be used to withdraw from the contract.

XIII. Defective performance

Statutory framework. The consumer's rights and obligations arising from defective performance are governed by the relevant generally binding legislation, in particular Sections 1914 – 1925, 2099 – 2112, 2161 – 2174, 2208, 2389g – 2389s of the Civil Code.
Exceptions. The rights arising from defective performance set out below further do not apply:

in the case of an item sold at a lower price, to a defect for which the lower price was agreed,
to wear and tear of the item caused by its usual use,
in the case of a used item, to a defect corresponding to the degree of use or wear that the item had when the buyer took it over,
where this follows from the nature of the item.

Rights arising from defective performance – digital products

Basic characteristics of the digital product. The supplier is liable to the consumer that the digital product corresponds to the agreed characteristics, is fit for the purpose for which the consumer requires it and with which the supplier agreed, and is provided with the agreed accessories and instructions for use.
Further characteristics of the digital product. The supplier is further liable to the consumer that the digital product is also fit for the purpose for which a digital product of this kind is usually used, corresponds to the usual characteristics of digital content of the same kind that the user can reasonably expect, is provided with the accessories that the user can reasonably expect, and corresponds to the trial version or preview that the provider made available before the contract was concluded.
Removal of a defect in the digital content. If the digital content has a defect, the consumer may require its removal, unless this is impossible or disproportionately costly; this is assessed in particular with regard to the significance of the defect and the value the digital content would have without the defect. The supplier will remove the defect within a reasonable period after it is notified, so as not to cause the user significant difficulties, taking into account the nature of the digital content and the purpose for which the user required it.
Further claims arising from defects in the digital content. The consumer may require a reasonable discount or, in the case of a defect that is not insignificant, withdraw from the contract if a) the provider did not remove the defect or it is evident from the supplier's statement or from the circumstances that the defect will not be removed within a reasonable period or without significant difficulties for the user, b) the defect manifests itself even after removal, or c) the defect is a material breach of the contract.
One-off digital content. In the case of digital content provided on a one-off basis (e.g. templates or e-books), the supplier is liable to the consumer for defects that manifest themselves in the digital content within two years of it being made available.
Digital content service. Points 1 to 5 above apply mutatis mutandis to a digital content service.

Rights arising from defective performance – off-line educational services

Claims arising from defects in the service. The consumer may require delivery of a new work, unless the chosen method of removing the defect is impossible or, compared with the other, disproportionately costly; this is assessed in particular with regard to the significance of the defect, the value the work would have without the defect, and whether the defect can be removed without significant difficulties for the consumer. The consumer is not entitled to require a replacement work to be carried out if, given its nature, the subject of the work cannot be returned or handed over to the supplier. The supplier may refuse to remove the defect if this is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the item would have without the defect.
Additional claims arising from defects in goods and other works. The consumer may require a reasonable discount or, in the case of a defect that is not insignificant, withdraw from the contract if the supplier refused to remove the defect or did not remove it in time, the defect manifests itself repeatedly, the defect is a material breach of the contract, or the supplier declares, or it is evident from the circumstances, that the defect will not be removed within a reasonable period or without significant difficulties for the consumer.
Consumer rights. As regards the consumer's rights arising from defective performance in the case of off-line educational services, the above provisions on defects in digital products apply mutatis mutandis.

XIV. Handling of complaints

Filing a complaint. The customer asserts rights arising from liability for defects by email: info@preegal.cz, by data box message or in writing to the address of the supplier's registered office. The provisions of Art. X of the GTC also apply to the customer – consumer, unless the special conditions for consumers provide otherwise.
Required information. When filing a complaint, the customer is obliged to state their contact details, a description of the defect and a request as to how the complaint should be handled. This request may be changed without the supplier's consent only subsequently, where the customer requested repair of the item and the defect proves to be irremovable.
Confirmation of the complaint. The supplier is obliged to issue the customer with confirmation of when the customer asserted the right arising from defects in the work, as well as of how the complaint was handled and how long handling the complaint took.
Deadline for handling the complaint. Unless a longer period is agreed between the parties, the complaint, including removal of the defect, will be handled no later than within 30 days of the day the complaint is filed. Where the subject of the obligation is the provision of digital content or a digital content service, the complaint must be handled within a reasonable period, taking into account the nature of the digital content or digital content service and the purpose for which the consumer required it. The supplier will inform the customer of how the complaint has been handled in an appropriate manner.

Part Three - final provisions

XV. Final provisions

These GTC are publicly available at www.preegal.cz.
By concluding a contract under these GTC, the customer simultaneously confirms that they have familiarised themselves with these GTC, the supplier's valid price offer and the conditions of the individual services on the supplier's website, including the conditions for the quality of the work and the performance deadlines, and that they accept them.
The supplier reserves the right to amend or supplement these GTC at any time. Amendments and additions take effect upon being announced on the supplier's website.
In the case of ongoing orders (i.e. in the interim period between the conclusion of the contract and the handover of the subject of the contract, or in the case of contracts for an indefinite period whose subject is recurring performance), the supplier is obliged to notify the customer of changes to these GTC directly, and the customer must be made aware of them. In the case of fundamental changes directly affecting the supplier and not resolvable in any other way, the customer has the right to terminate the contract.
In the event that any provision of these GTC becomes invalid or ineffective, the remaining provisions remain valid and effective.
These GTC of the supplier come into force and take effect on 1 January 2026.

Annex No. 1 to the GTC - Form for withdrawal from the contract

Fill in this form and send it back to the supplier/seller only if you wish to withdraw from the contract. In order to meet the deadline for withdrawing from this contract, it is sufficient to send the withdrawal before the expiry of the 14-day period from receipt of the goods.

Notice of withdrawal from the contract

Addressee: Preegal advokátní kancelář s.r.o., Company ID: 218 73 160, registered office: Bohunická 133/50, Horní Heršpice, 619 00 Brno, registered in the Commercial Register under file No. C 140535 kept by the Regional Court in Brno, email: info@preegal.cz, tel: +420 732 464 814, www.preegal.cz.

I hereby give notice that I withdraw from the contract for the purchase of goods/the provision of the following services:

Date the Contract was concluded:
Name and surname:
Address:
Email address:
Goods/service that were purchased:
I request the price to be refunded by the following method: Bank account number for refunding the price by non-cash transfer:

Date ……………………………………… ………………………………………………….

Consumer's signature

(only if this form is sent in paper form)

Annex No. 2 to the GTC - Complaint form

Fill in this form and send it to the supplier/seller if you wish to assert a right arising from liability for defects.

Assertion of a right arising from liability for defects

I hereby assert my right arising from liability for defects in respect of the following goods/service:

Date the Contract was concluded:
Name and surname:
Address:
Email address:
Goods/service being complained about:
Description of the defects in the goods/service:
Proposed method for handling the complaint:

I also request the issuance of confirmation of the complaint stating when I asserted this right, what the complaint concerns, what method of handling the complaint I require, together with my contact details for the purpose of providing information about how the complaint is handled.

Date ………………………………………… ………………………………………………….

Customer's signature

(only if this form is sent in paper form)